Refund policy

30-Day Returns & Refunds Policy (Apple Products)

Quick summary

  • 30 days from delivery to request a return.

  • Faulty or not as described? Full refund or replacement (your choice) and we cover return shipping.

  • Change of mind? Refund of the product price once returned in the same condition; you cover return shipping.

What’s covered

1) Faulty / Not as Described (within 30 days)

If your device develops a fault or doesn’t match the listing description:

  • Choose a refund or like-for-like replacement (subject to stock).

  • We provide a prepaid return label.

  • After inspection, we’ll process your refund/replacement within 2–5 working days.

2) Change of Mind (within 30 days)

If you’ve simply changed your mind:

  • Return in the same condition supplied (see “Return eligibility”).

  • You pay the return postage (tracked service required).

  • We’ll refund the item price (minus any diminished value, if applicable) within 2–5 working days of receiving and inspecting the item.

Return eligibility (read this bit carefully)

To qualify for a refund:

  • Activation locks off: Remove Apple ID/iCloud, Find My off, passcode removed, and sign out of all accounts.

  • Same condition: Device must match the original grade and cosmetic state described in the listing.

  • Battery: Minimum 80% health (as listed) and similar cycle count unless the claim relates to battery fault.

  • Accessories: Return any included accessories (e.g., compatible Apple charger for eligible listings) and original packaging materials provided.

  • No user damage: No new cracks, bends, liquid ingress, missing screws, board damage, or tampering since delivery.

  • Security: No MDM/firmware/password locks applied after delivery.

If items are returned with excess wear, damage, or missing items, we may deduct a reasonable amount for diminished value or reject the return.

What’s not covered / exclusions

  • Accidental or liquid damage, misuse, or unauthorised repair after delivery.

  • Software issues (including third-party apps), data loss, or performance changes due to updates.

  • Lost/stolen items after delivery.

  • Buyer-induced locks (Activation Lock/MDM/firmware password added post-delivery).

  • Consumables (e.g., cables) damaged by misuse.

  • Any custom configuration work specifically requested by you.

After 30 days

  • Your return window closes for change-of-mind.

  • You’re still covered by our warranty (where applicable):

    • Refurbished Apple devices from 2020 or newer: 12-month hardware warranty through Genie in the Mac Ltd.

    • Older devices: warranty as stated on the listing.

  • We’ll repair, replace, or refund in line with the warranty terms.

How to start a return (simple steps)

  1. Contact us with your order number and reason:
    Email: genieinthemac@gmail.com

  2. We’ll issue an RMA number and instructions.

  3. Back up & wipe your data (we’re not responsible for data loss).

  4. Package securely: include the device, accessories, and your RMA inside a sturdy box.

  5. Ship with tracking:

    • Faulty/not-as-described: use our prepaid label.

    • Change-of-mind: use a tracked & insured service (Royal Mail recommended) and share the tracking.

Refunds

  • Processed 2–5 working days after inspection to the original payment method.

  • We’ll notify you if any deduction for diminished value is necessary and why.

Sustainability note

Choosing refurbished can mean up to 89% lower CO₂ emissions vs buying new. Better for the planet. Period.